Privacy Policy

Effective Date: 10/07/2024

1. Introduction

At Samco Freight (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information when you interact with our services, in compliance with applicable laws and regulations. By using our services, you consent to the terms described in this policy.

2. Information We Collect

We may collect the following categories of personal information:

a. Personal Information

Name, address, email address, and phone number
Payment details, billing addresses, and transaction history

b. Driver Information

Commercial Driver's License (CDL) number
Driving history, endorsements, and certifications
Vehicle information (e.g., make, model, and license plate)

c. Operational Data

GPS tracking and location data for shipments
Shipment details, such as delivery schedules and load specifics

d. Usage Data

Information about your interactions with our website, applications, and services
IP addresses, browser types, and usage patterns

3. How We Collect Information

We collect personal information through various means, including:

Information you provide directly when creating an account, submitting forms, or contacting us
Automatic data collection when using our website, mobile applications, or GPS-enabled services
Information from third-party service providers, such as background check agencies or credit reporting agencies

4. How We Use Your Information

We use your information for the following purposes:

To provide, operate, and improve our services
To communicate with you regarding your shipments, accounts, and other service-related inquiries
To process payments, manage accounts, and ensure regulatory compliance
To analyze and enhance customer experiences, security measures, and service quality

5. Sharing of Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information under the following circumstances:

With service providers: To assist in providing services such as payment processing, background checks, or shipment tracking
For legal compliance: To comply with applicable laws, regulations, or legal requests
In case of business transactions: If our business is merged, acquired, or sold, your information may be transferred as part of the transaction

6. SMS Consent and Phone Numbers

We collect phone numbers for purposes such as communication about shipments, service updates, and account-related inquiries.
We do not share phone numbers collected for SMS consent with any third parties or affiliates for marketing purposes.
By providing your phone number, you consent to receive SMS notifications regarding our services.

a. Consent for SMS Communication

Information obtained as part of the SMS consent process will not be shared with third parties.

b. Types of SMS Communications

If you have consented to receive text messages from Samco Freight, you may receive text messages related to the following:

Customers and Guests: Updates regarding your orders, deliveries, or other relevant information.
Job Applicants: Information about your application status, onboarding materials, or other employment-related updates.

c. Standard Messaging Disclosures

Message and data rates may apply.
You can opt-out at any time by texting "STOP."
For assistance, text "HELP" or visit our [https://www.samcofreight.com/general-5] and [https://www.samcofreight.com/general-5].

7. Terms of Service

By using our services, you agree to the following Terms of Service:

Use of Services: You agree to use our services in compliance with applicable laws and regulations. Unauthorized use of our services is strictly prohibited.
Service Availability: While we strive to provide uninterrupted service, we do not guarantee that our services will always be available or error-free.
User Responsibility: You are responsible for ensuring the accuracy of the information you provide and for maintaining the confidentiality of your account credentials.
Termination: We reserve the right to suspend or terminate access to our services for violations of these terms.
Limitations of Liability: To the maximum extent permitted by law, we disclaim liability for any direct, indirect, or consequential damages arising from your use of our services.

8. Protection of Your Information

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data during transmission and storage
Access controls to limit data access to authorized personnel only
Regular security audits and compliance checks

9. Your Rights and Choices

You have the right to:

Access the personal information we hold about you
Request corrections to inaccuracies in your personal information
Opt out of non-essential communications
Withdraw your consent for specific data processing activities where applicable

To exercise these rights, please contact us using the details provided in Section 11.

10. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

11. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:

Samco Freight
Address: 16 Glendale Milford Rd, Unit 9, Loveland, OH 45140
Email: privacy@samcofreight.com
Phone: +1 513-996-7997

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be effective upon posting on our website. Please review this policy regularly to stay informed.